Browse the Questions That Matter to You
We've organised this page around the real questions that come up when you're getting started or running into a snag. Each answer covers the actual step — not a pointer to somewhere else. Deposits via DANA, OVO, and GoPay are handled through your e-wallet app: open the app, send to the account number shown at checkout, confirm with your PIN, and the
balance lands in your lobby wallet. Withdrawals go through the same wallet you deposited with, after a standard identity check on your account. If you're in Depok or anywhere else in Indonesia, access depends on local law and is available where local law permits. For anything not covered here, our support team is reachable via live chat and email — details are
in the Support section below.
- DANA Deposit
- OVO Transfer
- GoPay Payment
- Account Wallet